![]() I then checked and AGSSService.exe was running in the background using ~18% CPU (I tracked it for an hour and it kept running. Today I was using my laptop unplugged and noticed that my battery drained far too quickly. I completely uninstalled all Adobe software from my system again (I am currently running no adobe products). Intel Core i5 M560 2.67 GHz with 8GB RAM and an Intel 160GB X25-M SSD (A Lenovo X201) When I check the Creative Cloud process with process explorer the sub-process “Adobe Desktop Service.exe” seem to be the culprit using the majority of the CPU and RAM of the Creative Cloud Process.Īlso every time the “Adobe Desktop Service.exe” reaches ~ 1.2GB and restarts as a new process AGSSService.exe spikes to 30% CPU usage for a few minutes.Ħ4 bit version of Windows Build # 14393.31 The issue with t he Adobe Genuine Software Integrity Service issue appears specific to my personal Creative Cloud Install (I have uninstalled and reinstalled all components in various combinations).Īfter the initial install of creative cloud everything looks ok until I reset the system and then Adobe Genuine Software Integrity Service (32 bit) starts up again and is the top CPU user on an otherwise idle system.Īfter reinstalling creative cloud my system the following happens:Ĭreative Cloud (32 bit) 10-20% CPU Starts at 400MB RAM climbs to > 1GB then resets itself and starts as a new process. I completely uninstalled all Adobe software on my system (including CS3 and acrobat reader) before testing: Here is a slightly edited version of the information I sent to Tariq I am awaiting a reply but in the meantime I thought I would post the additional information here with some updated findings. I sent some additional information as well as some logs on to Tariq who is having someone in the product team review. I have searched the forums and seen some similar issues but nothing seems to match exactly.ĭoes anyone know if this is a known bug or if there is a workaround here? System: Windows 10 Pro (with Anniversary Update and all updates as of yesterday) I have since uninstalled Creative Cloud again so that I can use my laptop for other work. There are clusters of log entries which seem normal however there were none for today (Oct 16th) despite 4+ hours of the service running at full CPU. My most recent install attempt was yesterday afternoon (Oct 15).Ĭhecking adboegc.log did not reveal any entries corresponding to high CPU usage. ![]() The symptom returns as soon as I reinstall creative cloud. Uninstalling CS3 did not fix the problem, but uninstalling Creative Cloud fixed the problem temporarily. I uninstalled both my copy of CS3 (work licenses) and Creative Cloud (personal copies of photoshop and lightroom) after my CS3 licenses stopped working this weekend (and would not repair successfully using the repair tool, perhaps an unrelated issue). Adobe's Genuine Software Integrity Service is constantly running at 30-40% CPU usage (on a two CPU system) and leading to my laptop battery draining and difficulty running other applications.
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